Frequently Asked Questions
Quick-Reference Guide For All Of Your Questions
SaveOnFaxes strives to provide customers with helpful answers to commonly asked questions. Please refer to the FAQs below and if you need additional assistance, contact us.
Sales FAQ's
What do I need to use SaveOnFaxes?
SaveOnFaxes works on any standard email program with Internet access. Even if you have an Internet-based email account, SaveOnFaxes will allow you to send and receive online faxes. Additionally, SaveOnFaxes is compatible with a Blackberry and other handheld devices.
Do I need to sign a contract?
No. SaveOnFaxes is a month-to-month service. However, by signing up for a 12 month plan, you can benefit from even more savings.
Do the monthly pages included in my plan require a certain number to be incoming vs. outgoing faxes?
No, unlike competitive offers that reflect a certain quantity to be incoming vs. outgoing, you can use your monthly allocation however you'd like. For example, you can send 200 pages and receive 50 one month, then send 60 and receive 90 the next month.
Are SaveOnFaxes's online faxes secure?
Yes. All faxes that traverse our platform are encrypted. Because we also serve large business customers, we have committed ourselves to meeting strict confidentiality of information standards.
Is my SaveOnFaxes number available all the time?
Yes, your online fax number is 'always on and never busy'. Your computer does not need to be turned on to receive your online fax.
Will SaveOnFaxes sell my email address or send me advertising?
No. SaveOnFaxes serves both business and consumer customers and has had a long commitment to preserving our fax customers' privacy. You will not receive an online fax advertisement from us unless you request it, and we will not sell your email address to anyone.
General Service FAQ's
Can I attach multiple documents to one email message/ Internet fax?
Yes, and it will be sent out as one online fax.
How can I change my password?
Sign in and click on the "Preferences Tab". To change your password, click on "Change". You will be prompted to enter your current password and your new password twice, for verification. Click "OK" to complete the password change.
Microsoft Outlook security is not allowing me to view my faxes. What do I do?
Additional security options were recently added to Microsoft Outlook. If you can't view your inbound fax PDF or TIFF attachments, you may need to change a setting in the Outlook Security tab. From within Outlook, click on "Tools" and "Options". Notice the checkbox for "Do not allow attachments to be saved or opened that could potentially be a virus." This box is checked by default and will result in some file types being blocked. Uncheck this selection; then close and restart Outlook. You now should be able to get the attachment. (This assumes you have an application associated with the file type.) Note: Be mindful of suspicious or malicious attachments that will be accessible by the user once this block is disabled.
How do I configure Microsoft Outlook message format to be compatible with SaveOnFaxes?
In Microsoft Outlook, select Tools > Options. In the resulting dialog box, click the Mail Format tab. At the top of this tab, select either HTML or Plain Text as the value of the drop down box associated with "Send in this message format:" Click OK.
How can I check the status of my sent fax?
Sign in to your account and click on 'sent faxes' tab. Select whether you wish to show all faxes sent today or over a 30 day period. The faxes displayed will also show their status.
Billing FAQ's
How do I pay for SaveOnFaxes?
SaveOnFaxes will charge your credit card for the monthly or 12 month fee and any charges that you incur in excess of your free pages each month. We accept Visa, Mastercard and American Express.
How do I change my credit card information?
Sign in and click on "Manage Billing". From here you can update your credit card account and billing information.
Am I charged if I go over the designated number of fax pages included in my plan?
Yes, a 10¢ per page fee will be charged.
